To be successful you have to get over your panic. Not only must you develop confidence in your ability to handle problems, but your whole way of thinking about them has to change. You have to accept a never-ending flood of complications as a normal part of the business process,...

  This morning, I worked as an exit elf, telling people in a loud voice, `This way out of Santaland.’ A woman was standing at one of the cash registers paying for her pictures while her son lay beneath her, kicking and heaving, having a tantrum. The woman said, `Riley,...

I recently finished Marc Benioff’s book, Behind the Cloud : The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry.  I’m a SalesForce.com user and a do significant work with cloud computing, so I was interested to hear what the man who claims to be...